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FAQs

When will my order shipped?

- After the order has been paid, the warehouse needs 1-3 working days to process your order. You will receive a notification once your order has been shipped.

Do I need to pay Customs duty or other delivery service fee?
- There are no taxes, VAT or other hidden charges.You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

How to track my order?

- You will receive a notification in your email, which includes the tracking number and shipping carrier. Or you can sign in your account in our website, to see detail in your order.You can track your order with the number in carrier's website. Email will also be sent to you when the package is delivered. 

Notes

International Orders
- Free Standard Shipping is not valid on international orders. For delivery to international addresses, please confirm or change your country by clicking the country flag or name at the bottom of any page. Certain restricted items cannot be shipped to international addresses. International customers will be notified to remove these items during Checkout.

Special Locations

- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office. Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver. Rural domestic addresses require 1 or more additional days to deliver.