If you have forgotten your account password, please click on the "Forgot your Password" link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.

You will receive an email when your order departs from the warehouse. You can also check the status of your order by logging into your account.

You do not need to register to place orders; you can check out as a guest. However, we do recommend you create a free user account to use promo codes and ease of initiating any potential returns.

We aim to replenish out-of-stock items within 2-3 weeks, however, this time scale may be extended depending on the product and supply.

When you successfully apply a promotion code, it will appear in your basket total, with detail of what promotion you have applied.

You can enter a new delivery address whilst you are placing an order. Or, if you are registered with estarer.com, you can add additional addresses to your Address Book in the My Account section, for you to select when you place your order.

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